Considering the growing impact of novel coronavirus (COVID-19) on primary and tertiary healthcare, Diabetes WA have adjusted our services to provide extra clinical support to the metropolitan area in addition to our existing service to country WA.

Read more about the precautions we’re taking to resume our face-to-face workshops.

1. Diabetes Helpline:

Our helpline provides consumers, carers, support workers and health professionals with access to the latest diabetes management advice, including concerns about coronavirus from a Credentialled Diabetes Educator:

1300 001 880,  8:30am – 4:30pm Monday to Friday.

If consumers contacting the Helpline require more intensive support, they will be triaged to the Diabetes Telehealth Service.

2. Diabetes Telehealth consultations for all metro and regional areas

Diabetes Telehealth free clinical diabetes education and support for patients via videoconferencing (at your practice or from the patients’ home). Diabetes WA will liaise back with the GP practice following the intervention. Priority will be given to patients with the following situations, but all diabetes referrals are welcome:

a. Sick day advice and resources (we anticipate that not all people with diabetes will have a current sick day plan or feel confident to independently manage their condition during times of illness or distress).
Managing sick days for type 1 diabetes
Managing sick days for type 2 diabetes

b. Back up planning if diabetes product supply is interrupted (e.g. insulin pump consumables)
c. Diabetes management for frail or vulnerable members of the community who have been advised to self-isolate
d. Helping a patient with type 2 diabetes to commence insulin use or other injectable therapy
f. Gestational diabetes management

To refer your patient for a Diabetes Telehealth Clinical Consultation, please complete the referral form and email it to us at [email protected], or fax to 9221 1183.

Please note this is not an emergency or a 24 hour service.
If a patient is very unwell they should follow current Health Department advice regarding calling 000, or attending an emergency department.
For any other enquiries please call us on 1300 001 880.


3. Webinars

Our Diabetes WA LIVE webinars for people with diabetes were launched in April 2020 during lockdown, and have proven extremely popular. Find out more.

We also provide webinars for health professionals, covering current hot topics on diabetes management. Find out more.


4. Diabetes online shop (NDSS access point)

Diabetes WA’s online shop provides access to subsidised NDSS diabetes products and supplies which can be delivered to the door of those who can’t make it to a local pharmacy.

Stay up to date

Latest update for health professionals – 2 June 2020

We communicate regularly with health professionals and people affected by diabetes through our newsletter and social media. You are welcome to subscribe to our DIALOG newsletter for health professionals, or follow us on LinkedIn, Twitter, Facebook or Instagram. Check our website for updates and resources.



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