From Tuesday 1 September Royal Perth Hospital (RPH), in collaboration with Diabetes WA, launched a newly developed support service for patients that are awaiting their RPH Diabetes Clinic appointment.
The voluntary service will allow Diabetes WA to reach out to RPH patients and offer the opportunity for them to receive important information about diabetes prior to attending the Diabetes Clinic. This includes; self-management information, groups and relevant resources that will support their health care journey.
The wrap-around service will also explore how endocrinologist reviews are undertaken with regional and remote patients through Diabetes WA Telehealth services, visiting specialists and/or Credentialled Diabetes Educator Telehealth appointments.
This will mean that personalised and confidential appointments can be performed from the comfort of a patient’s home or together with their local GP or health care professionals closer to home.
RPH’s Endocrinology and Diabetes Head of Department, Dr Seng Khee Gan explains how this program will help to benefit patients, the hospital and community providers that our clinicians work closely with.
“This new program aims to enrich the patient journey from the time of referral; and maximise value and input from tertiary services and Diabetes WA in a complementary fashion, with a focus on the patient and their clinical needs,” said Seng.
Sophie McGough Diabetes WA Senior Manager, Strategy & Business Development, played a critical role in developing this new model of outreach and highlighted the importance of collaboration between healthcare services and clinicians across the entire health system.
“This project is a great example of how primary, community and tertiary services can work collaboratively together to improve efficiency while enhancing consumer and provider experiences. Instead of expecting diabetes consumers and their GPs to navigate the health silos, we’re putting the person at the centre and wrapping an integrated diabetes service around them,” said Sophie.
More information on diabetes services can be found on Health Pathways WA Diabetes Requests.