Programs and Services

Managing Your Diabetes

Diabetes WA Helpline and Telehealth Service

Do you have a question about diabetes or your risk of diabetes? We are here to answer all of your diabetes questions – no question is too hard or too trivial for us.

The Diabetes WA Helpline is a telephone service manned by credentialled diabetes educators, who are experts in helping you to best manage your diabetes.

Our educators can provide information, education, and counselling on all aspects of diabetes care, as well as helping you to problem solve and manage any issues that arise. They can also refer you on to other healthcare professionals or services should the need arise.

If you need more in-depth support, you can choose to take up a free consult with our Credentialled Diabetes Educator through telehealth (videoconferencing) at a time of your choosing, at your health professionals practice or in the comfort of your home.  These telehealth consultations are available to all Western Australians living with diabetes. Find out more about these consultations.

How does it work?

It’s easy. Call us  on 1300 001 880 and ask to speak with a diabetes educator.

All conversations are confidential.

Alternatively, you can email one of our credentialled diabetes educators for a confidential written response.

What does it cost?

The Diabetes WA Helpline can be accessed by anyone in WA for the cost of a local call.  A Telehealth consult requires an internet connection.

When can I call?

The Helpline and Telehealth service is staffed 8.30am to 4.30pm weekdays.

I need further help to access the Diabetes WA Helpline

If you need help with English – call the Translating and Interpreting Service (TIS) National on 131 450 and ask for the number 1300 001 880.

If you are hearing or speech impaired you can access;

  • TTY (teletypewriter) on 133 677
  • Speak and Listen on 1300 555 727
  • Internet Relay at

Once you have accessed one of these services enter the number 1300 001 880.



Diabetes WA educator Carly Luff

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