Ask an Educator

If you are experiencing a diabetes-related emergency please call 000 immediately. If you require our Emergency Back-Up Insulin Pump Service (Medtronic brand only) please call 0410 343 204.

This service is available after hours on weekdays and between the hours of 9am to 6pm on Saturdays, Sundays and public holidays.

Do you have a question about diabetes?

We are here to answer all of your questions – and no question is too hard, too trivial or too silly for us.

Diabetes WA runs the Diabetes WA Information and Advice Line (DIAL), a telephone call back service manned by credentialled diabetes educators.

Educators are trained to help you best manage your diabetes. They can provide information, education and counselling on all aspects of diabetes care, as well as helping you to problem solve and manage any issues that arise. They can also refer you on to other healthcare professionals or services should the need arise.

How does it work?

It’s easy. Call us on 1300 001 880 and ask to speak with a DIAL diabetes educator. We will take down your details and a credentialled diabetes educator will call you back as soon as possible. All telephone conversations are confidential.

Alternatively, you can email one of our credentialled diabetes educators for a confidential written response.

What does it cost?

DIAL can be accessed for the cost of a local call. Emailed responses are free.

When can I call?

DIAL is staffed 8.30am to 4.30pm weekdays.

I need further help to access DIAL

If you need help with English – call the Translating and Interpreting Service (TIS) National on 131 450 and ask for the number 1800 637 700.

If you are hearing or speech impaired you can access:

  • TTY (teletypewriter) on 133 677
  • Speak and Listen on 1300 555 727
  • Internet Relay at

Once you have accessed one of these services enter the number 1800 637 700.

What if I want to talk to someone in person?

As a member you are entitled to priority consultations with our team of our credentialled diabetes educators and accredited practising dietitians.

Read more about these consultations and what these professionals can offer you (external link).

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