How do I buy products?
There have been changes to the way you can buy NDSS products.
All NDSS registrants would have received communications from the Australian Government in relation to changes to the NDSS from 1 July. Read the communications (external link).
Programs and services
NDSS registrants will continue to have free access to Diabetes WA programs and services including DIAL, DESMOND, DAFNE, and the Smart Series.
NDSS registrants will also continue to be able to access NDSS products from their local NDSS Access Point, which are mostly community pharmacies.
These products include testing strips, pen needles, syringes and, from 1 July, insulin pump consumables (IPCs). Where an Access Point does not stock the product, they can be ordered by and delivered to the Access Point, usually within 24 hours. Find your local access point.
Diabetes WA has been approved to initially remain a non-pharmacy Access Point due to the rural and remote needs of our State. Diabetes WA will continue to supply NDSS products to rural and remote registrants who cannot access a local NDSS Access point.
Postage charges will now apply for delivery to individual registrants. You can order by calling 1300 001 880 or visiting our online shop.
Of course, any registrant in WA can call 1300 001 880 to speak to Diabetes WA to discuss how they can order NDSS products.
Insulin pump consumables
As insulin pump consumables are new to Access Points as of 1 July, users of IPCs should speak to their local Access Point about their ongoing requirements.
As a non-pharmacy access point, NDSS registrants will still be able to obtain IPCs from Diabetes WA. Postage charges will apply. You can order by calling 1300 001 880 or visiting our online shop.
From July 1, all people with type 2 diabetes who are not using insulin can purchase an initial six months’ supply of subsidised blood glucose testing strips. After this initial supply, NDSS registrants will be eligible for further access to subsidised test strips only if their doctor or other authorised health professional considers it clinically necessary to use test strips.
Access to blood glucose test strips for people who require insulin will remain unchanged.
NDSS products for rural and remote
Diabetes WA will also supply NDSS products to rural and remote clinics for those who previously accessed blood glucose test strips under $100 from the PBS. To ensure people are not disadvantaged by this change, the NDSS registrant co-payment will be waived for all blood glucose test strips ordered by Remote Area Aboriginal Health Services (RAAHS) clinics.
Read more about rural and remote access to NDSS products (PDF 449KB).
The National Diabetes Services Scheme (NDSS) is an initiative of the Australian Government and is administered by Diabetes Australia. The NDSS agent in WA is Diabetes WA. Find out more about the NDSS at ndss.com.au or call the NDSS Helpline on 1800 637 700.