Home > Support And Services > Diabetes WA Helpline
Diabetes WA Helpline
The Diabetes WA Helpline is a free and confidential phone service for anyone in Western Australia who has questions about diabetes. Whether you live with diabetes or pre-diabetes, care for someone who does, or support people through your work, our team is here to listen and help.
Call 1300 001 880 between 8.30am – 4.30pm AWST Monday to Friday or you can book a call with a Diabetes Educator at a time convenient using the form below.
How we help
Our Helpline is staffed by diabetes educators — these are health professionals such as nurses, dietitians, pharmacists, midwives and exercise physiologists who specialise in diabetes. Our diabetes educators will listen and provide practical advice tailored to your needs.
Our team of diabetes educators can:
- Explain diabetes and diabetes management
- Talk through emotional, social, or practical challenge
- Answer questions about food, blood glucose targets, medications, or technology
- Point you towards other local support and services
Common questions asked on the helpline:
- What can I eat now that I have diabetes? Can I eat carbohydrates?
- What blood glucose levels should I be aiming for?
- I am sick and my blood glucose levels keep rising, what can I do?
- I am going on holidays, how can I store my insulin?
There are no silly questions, and you don’t need to have a specific question to call the helpline. We take calls from anyone affected by diabetes in Western Australia, whether you’re living with diabetes yourself or you’re calling on behalf of someone else.
The Diabetes WA helpline provides general guidance and support and does not replace advice from your healthcare team. For personal medical advice, such as insulin dose adjustments, please consult your GP or diabetes care team. If you are experiencing a diabetes-related emergency, call 000 immediately.
Accessibility Support
Hearing or speech impaired
National Relay Service - Type and Listen
How to call the Diabetes WA helpline using Type and Listen (TTY)
- Connect your phone to your TTY unit. Ensure your telephone handset or headset is plugged into the TTY unit so you can hear the audio
- Dial 133 677 on your TTY keypad
- Type your request to the Relay Officer when they answer, asking to connect to 1300 001 880 (Diabetes WA helpline)
- Pick up your telephone handset (or put on your headset) to listen directly to the Diabetes WA educator when they speak.
- Switch to your TTY keyboard to type back your replies whenever it is your turn to speak.
National Relay Service - Voice Relay
Voice Relay phone calls are for people who find it difficult to use the phone because of a speech communication difficulty or because of a voice output device. If you do not have a TTY unit you can use a standard landline, mobile phone, or internet phone.
How to Call Diabetes WA Using Speak and Listen or Speech-to-Speech
- Dial 1300 555 727 from your phone.
- When the relay officer answers, give them the Diabetes WA number: 1300 001 880 to dial
- Once connected, wait for the Relay Officer to introduce your call and say “Go ahead caller”
- Speak directly to the Diabetes WA educator. The relay officer will listen in and help if the Diabetes Educator can’t understand you.
Help in your language
Our Helpline team is here for everyone in Western Australia, in whatever language you’re most comfortable speaking. If you’d like an interpreter, we can arrange one.
How to speak with us in your language
- Call the Translating and Interpreting Service (TIS) on 131 450
- Ask for an interpreter in your language
- Ask them to connect you to the Diabetes WA Helpline on 1300 001 880
Interpreters are available in many more languages than those listed. The Helpline is free and open 8.30am – 4.30pm, Monday to Friday.
| Language | Support for diabetes |
|---|---|
| English | Support for Diabetes |
| Mandarin | 糖尿病相关协助 (Tángniàobìng xiāngguān xiézhù) |
| Arabic | مساعدة لمرض السكري (Musa'adah li marad as-sukkari) |
| Punjabi | ਸ਼ੂਗਰ ਰੋਗ ਲਈ ਮੱਦਦ (Shoogar Rog Lai Maddad) |
| Greek | Βοήθεια για τον διαβήτη |
| Italian | Supporto per il diabete |
| Vietnamese | Hỗ trợ bệnh tiểu đường |