If you have any questions about diabetes or need some information or advice, contact the Diabetes WA Helpline on 1300 001 880, Monday to Friday (8:30am to 4:30pm) and speak to a caring, experienced Diabetes Health Professional. This service is for West Australians living with any type of diabetes or pre-diabetes, friends and family members, health professionals, support workers, and anyone with a question about diabetes or diabetes related services.

You can also send your query by email info@diabeteswa.com.au if you prefer to write to us.

If you are experiencing a diabetes-related emergency, please call 000 immediately.

The Diabetes WA office is based in Subiaco and is open 8.30am to 4.30pm, Monday to Friday.

Call 1300 001 880
Email info@diabeteswa.com.au
Visit us at 3/322 Hay Street, Subiaco, WA, 6008

The Diabetes WA Clinic is open for appointments from 8:30am to 4:30pm, Monday, Thursday and Friday. To book a session in the Clinic you can:

Call 08 9436 6290
Email clinic@diabeteswa.com.au
Book via HotDoc

Based in our Subiaco office, including shop sales and online orders, the Diabetes WA Shop is open 8am to 4pm, Monday to Friday.

Call 1300 001 880
Order online here

(Diabetes WA cannot provide insulin or other diabetes medications at any time. Please visit your nearest chemist).

If you have any questions about NDSS products and services, please email your local NDSS team or telephone the NDSS national helpline 1800 637 700.

For all media enquiries, please email our marketing team at media@diabeteswa.com.au or call 1300 001 880

For all queries relating to accounts and finance, please email our accounts team at accounts@diabeteswa.com.au or telephone 1300 001 880

For afterhours help there is a range of services available to provide support and immediate response to people in crisis or in need of urgent medical care.

If you are experiencing a medical emergency call 000 or visit your nearest hospital.

Various 24-hour telephone services are available to assist people or provide referral to services which can help. For more information on these and other health services, call Healthdirect Australia on 1800 022 222.

People in rural and remote parts of the state can call RuralLink or 1800 552 002.

Beyond Blue
1300 22 4636 Call a counsellor
Beyond Blue Webchat Free 24/7 online counselling services

Lifeline
13 11 14 24/7 Crisis Support
Lifeline Crisis Online Chat Service

If you would like to provide us with feedback, there are a number of ways to get in contact with us. 

For general feedback, complaints, compliments, or suggestions: 

• Submit your feedback via the online form below 
• Call 1300 001 880 to speak to our customer service team 
• Email us at info@diabeteswa.com.au 

To make a whistleblower report: 

A whistleblower may report information confidentially by email to whistleblower@diabeteswa.com.au or by mail to the following address: 

Confidential 
Diabetes WA Whistleblower Officer 
PO Box 1699,
Subiaco WA 6904 

NOTE: A whistleblower may make a report about misconduct, an improper state of affairs or circumstances, or a breach of the law by either Diabetes WA or one of our people.  Please click here to read our Whistleblower Policy.