Diabetes Telehealth Service - Diabetes WA

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Diabetes Telehealth Service

Diabetes Telehealth is a free education and support service for people living with diabetes in WA.

Having a trusted, local diabetes educator who can advise and support you in your decisions can be invaluable, especially during this time of uncertainty and isolation.

As the novel coronavirus (COVID-19) crisis unfolds, it is important to know you can access experts who can help you make sense of all the information in the media.  However, if you don’t have an educator, or if your educator is unavailable or sick, or if you can’t make it to see them in person, you can now access our Diabetes Telehealth Service.

The service is not designed to replace or substitute existing services but instead aims to increase community access to diabetes education, working in partnership with local GPs and health services where possible.


Telehealth for aboriginal communities
Diabetes WA offers Telehealth services for people with gestational diabetes in regional areas

How does it work?

The service uses videoconferencing to provide telehealth appointments, linking you with a diabetes educator via a computer or television screen. You might be at your local hospital, health centre, or community resource centre. You may even be able to have the appointment in your own home (depending on whether the right technology is available in your area).

It is like having a face-to-face appointment with a diabetes educator, but you need not be in the same room (or town). Think of it as a phone call, but with the benefit of vision.

Is it an established technology?

Videoconferencing is used every day in WA to link patients in regional WA with specialists in Perth and regional hospitals. Diabetes Telehealth uses this same infrastructure around the state, concentrating on diabetes education and support.

What happens during a telehealth consultation?

You can expect an appointment to very similar to a face-to-face consultation where you can talk about your diabetes, ask questions or raise concerns. You can also have a support person or other members of your healthcare team join you for your appointment.
The appointment carries with it the same privacy and confidentiality assurances as face-to-face consultations.

You won’t be required to operate the telehealth equipment yourself unless you choose to have the appointment at your home.

Will my doctor be kept informed?

Diabetes Telehealth aims to work in partnership with local GPs and healthcare professionals to ensure continuity of care for patients. Your GP and any other healthcare professionals you nominate will receive regular communication from the diabetes educators.

You can also choose to have a member of your local healthcare team join you for your consultation.

Where is the service available?

Diabetes Telehealth is available throughout metropolitan and regional WA.

How do I get a telehealth consultation?

To refer yourself or someone else (a loved one or patient) or to make further enquiries, phone or email us, or download the referral form. Telehealth Self Referral Form (PDF)

This is a simple one-page document, which can be supplied electronically if you prefer.

Fill it in, send it back to us and once we receive it, we’ll get in touch and talk you through what happens next.

Call us on 1300 001 880 and ask for the telehealth team, or email our telehealth team directly.

Referral Information for Health Professionals

If your patients do not have access to diabetes education in your local area and you would like to refer a patient to our Telehealth service, please download and complete the referral form Health Professional Referral Form (PDF) and fax it to us on 08 9221 1183 or send via email.

Click here for more information for health professionals.

Who delivers Diabetes Telehealth?

Diabetes WA delivers this service. The service is funded by WA Country Health Service and WA Primary Health Alliance.



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