Programs and Services

Manage your diabetes

Diabetes Telehealth Service for Regional WA

Telephone 1300 001 880
8:30am – 4:30pm Monday to Friday

Diabetes WA’s Telehealth Service is a free education and clinical support service for people living with diabetes in rural and remote areas of WA.

IMPORTANT – Attending a Telehealth Appointment at a Hospital/Medical Centre – COVID-19

Having a trusted, local Credentialled Diabetes Educator who can advise and support you in your diabetes management can be invaluable, especially during times of uncertainty and isolation.

Personalised and confidential telehealth appointments (videoconferencing) can be arranged via the Diabetes WA Helpline, for a time of your choosing and in the comfort of your home, or together with your local GP or health care professional at their practice. If attended alone, we can arrange to follow up with your normal health care professional to keep them up to date.

Telehealth appointments are free of charge and are funded outside Medicare, so they do not take up any of the five rebatable allied health visits accessed through a GP Management Plan and Team Care Arrangement.

Telehealth for aboriginal communities
Diabetes WA offers Telehealth services for people with gestational diabetes in regional areas

How does it work?

The service uses videoconferencing to provide telehealth appointments, linking you with a Credentialled Diabetes Educator via a computer or television screen. You might be at your local hospital, health centre, or community resource centre. You may even be able to have the appointment in your own home (depending on whether the right technology is available in your area).

It is like having a face-to-face appointment with a diabetes educator, but you need not be in the same room (or town). Think of it as a phone call, but with the benefit of vision.

Is it an established technology?

Videoconferencing is used every day in WA to link patients in regional WA with specialists in Perth and regional hospitals. Diabetes WA’s Telehealth Service uses this same infrastructure around the state, concentrating on diabetes education and support.

Watch Diabetes WA’s telehealth info video here.

What happens during a telehealth consultation?

You can expect an appointment to be very similar to a face-to-face consultation where you can talk about your diabetes, ask questions or raise concerns. You can also have a support person or other members of your healthcare team join you for your telehealth appointment.

The appointment carries with it the same privacy and confidentiality assurances as face-to-face consultations.

You won’t be required to operate the telehealth equipment yourself unless you choose to have the appointment at your home.

Will my doctor be kept informed?

Diabetes WA’s Telehealth Service aims to work in partnership with local GPs and healthcare professionals to ensure continuity of care for patients. Your GP and any other healthcare professionals you nominate will receive regular communication from the Credentialled Diabetes Educators.

You can also choose to have a member of your local healthcare team join you for your consultation.

The service is not designed to replace or substitute existing services but instead aims to increase community access to diabetes education, working in partnership with local GPs and health services where possible.

Where is the service available?

Diabetes WA’s Telehealth Service is available to everyone living with diabetes throughout regional WA.

How do I get a telehealth consultation?

To refer yourself or someone else (a loved one or patient) for a telehealth consultation, please download the referral form Telehealth Self Referral Form (PDF). This is a simple one-page document, which can be supplied electronically if you prefer. Fill it in, send it back to us and once we receive it, we’ll get in touch and talk you through what happens next.

Call us on 1300 001 880 and ask for the telehealth team, or email our telehealth team directly.

Referral Information for Health Professionals

If your patients do not have access to diabetes education in your local area and you would like to refer a patient to our Telehealth service, please download and complete the referral form Health Professional Referral Form (PDF) and fax it to us on 08 9221 1183 or send via email.

Click here for more information for health professionals.

Who delivers Diabetes Telehealth?

Diabetes WA delivers this service. The service is funded by WA Country Health Service and WA Primary Health Alliance.

HELP!

I need further help to access the Diabetes WA Helpline

 

If you need help with English – call the Translating and Interpreting Service (TIS) National on 131 450 and ask for the number 1300 001 880.

 

If you are hearing or speech impaired you can access;

 

  • TTY (teletypewriter) on 133 677
  • Speak and Listen on 1300 555 727
  • Internet Relay at com.au.

 

Once you have accessed one of these services enter the number 1300 001 880.

 

Attending a Telehealth Appointment at a Hospital/Medical Centre – COVID-19 Precautions

If you are attending an appointment at a hospital or medical centre, we ask you to please review the following on the day of your appointment:

Please follow the hospital or medical centre policies.

COVID-19 Risk Screening

We ask that you do not attend your appointment and contact us to reschedule on 1300 001 880 if you answer yes to any of the following questions:

  1. Have you returned from overseas in the last 14 days?
  2. Do you have symptoms including fever, recent history of fever, symptoms of acute respiratory infection (e.g., shortness of breath, cough, sore throat), loss of smell or taste?
  3. Are you awaiting a COVID-19 test result?
  4. Have you been informed you are a close contact of a confirmed COVID-19 case in the last 14 days?

High Risk Category Screening

There are some circumstances that may increase your risk of becoming more unwell if you contract COVID-19. If you answer yes to any of the below questions, please contact us on 1300 001 880 to discuss your risk and decide if attending your appointment at a hospital or medical centre is suitable for you during this time. You can find more information on the Department of Health website.

  1. Are you above the age of 70 years?
  2. Are you over 65 years and over with a chronic medical condition/s? (This includes diabetes, heart disease, chronic kidney disease, some cancers)
  3. Are you of Aboriginal or Torres Strait descent and above the age of 50 years?
  4. Are you currently being treated for a condition that compromises your immunity?

If you have any questions or concerns, please give us a call on 1300 001 880.

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