Helpline and Telehealth Service for Regional WA - Diabetes WA

Programs and Services

Managing Your Diabetes

Helpline and Telehealth Service for Regional WA

1300 001 880
8:30am – 4:30pm
Monday to Friday

Do you have a question about diabetes or your risk of diabetes? We are here to answer all of your diabetes questions – no question is too hard or too trivial for us.

The free Diabetes WA Helpline connects you with a Credentialled Diabetes Educator who can provide information, education, and counselling on all aspects of diabetes care. They can also refer you on to other healthcare professionals or services should the need arise.

Our team of diabetes educators include dietitians, nurses, exercise physiologists and pharmacists.

Telephone for a chat, to ask a burning question or to be connected to local and online services, including MyDESMOND – our new type 2 diabetes online education and self-management program.

Call us on 1300 001 880 and ask to speak with a Credentialled Diabetes Educator. All conversations are confidential. Alternatively, you can email one of our Credentialled Diabetes Educators for a confidential written response.

Diabetes WA Helpline and Telehealth Service for regional WA

Diabetes WA provides Western Australian’s living in rural and remote areas access to free, clinical telehealth consultations with a Credentialled Diabetes Educator.

Personalised and confidential telehealth appointments (videoconferencing) can be arranged via the Diabetes WA Helpline, for a time of your choosing and in the comfort of your home, or together with your local GP or health care professional at their practice. If attended alone, we can arrange to follow up with your normal health care professional to keep them up to date.

Telehealth appointments are free of charge and are funded outside Medicare, so they do not take up any of the five rebatable allied health visits accessed through a GP Management Plan and Team Care Arrangement.

What does it cost?

The Diabetes WA Helpline and Telehealth Service can be accessed by anyone in WA for the cost of a local call.  A telehealth consult requires an internet connection.

When can I call?

The Diabetes WA Helpline and Telehealth Service is staffed 8:30am to 4:30pm Monday through Friday.



HELP! I need further help to access the Diabetes WA Helpline

If you need help with English – call the Translating and Interpreting Service (TIS) National on 131 450 and ask for the number 1300 001 880.

If you are hearing or speech impaired you can access;

  • TTY (teletypewriter) on 133 677
  • Speak and Listen on 1300 555 727
  • Internet Relay at

Once you have accessed one of these services enter the number 1300 001 880.

















Diabetes WA educator Carly Luff

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