Supporting Self-Care


NDSS for Professionals

Diabetes is one of the Western Australia’s most pressing health issues with impacts on individual lives, families, community and the health system. Learn more about why every health professional has a role in tackling it here.

The National Diabetes Services Scheme (NDSS), funded by the Commonwealth Government provides your patient with:

  • FREE access to Australia’s leading diabetes self-management education programs, and
  • Subsidised diabetes products and supplies.

Most of the harm of diabetes can be avoided and its financial burden reduced through effective use of FREE NDSS programs and supplies and Diabetes WA services.

Every person diagnosed with diabetes should be given access to NDSS and Diabetes WA support services. Diabetes WA also provides the latest diabetes advice and mentoring for health professionals who support patients living with or at risk of diabetes.

Quick steps to access the leading diabetes services and support for you and your patient:

  1. Complete the NDSS registration form. Read more about who is eligible and how they can register.
  2. Refer to an NDSS education program. Take a look at the programs on offer.
  3. Tell your patient about the FREE Diabetes WA Helpline for any burning diabetes questions. Just call 1300 001 880. Find out more here.
  4. If you are in rural and remote areas, tell your patient about the Diabetes Telehealth Service for Regional WA which is available to support you when you are unable to see your patient face to face. The service provides personalised videoconferencing with Credentialled Diabetes Educators, is free and keeps you up to date with outcomes of consultations. Find out more here.
  5. Phone the Health Professional Helpline on 1300 001 880 to access diabetes mentoring and advice from a Credentialled Diabetes Coordinator.
  6. Register for training and upskilling webinars.
  7. Keep up to date with the latest diabetes information for health professionals by registering for DIALOG, our monthly newsletter for health professionals.

Useful links and contacts:

Practice Nurses may now certify NDSS Forms

From 1 August 2020, practice nurses (enrolled and registered nurses) are authorised to complete and sign/certify some NDSS forms. Read more here [external link].

Diabetes WA’s Primary Care Engagement team is here to support health professionals across WA.

The Primary Care Engagement Team at Diabetes WA aims to provide you with up-to-date information about the NDSS and Diabetes WA programs and services and share with you how to access the latest support, mentoring and advice. The team are happy to arrange practice visits or talk over the phone or videoconference.

Email the team at to get in touch.

Contact our Team

For general NDSS queries, contact

Contact the Helpline by calling 1300 001 880 or email

Contact the Primary Care Engagement Team for localised support

Jenn and Jesse

The National Diabetes Services Scheme (NDSS) is an initiative of the Australian Government and is administered by Diabetes Australia. The NDSS agent in WA is Diabetes WA. Find out more about the NDSS at or call the NDSS Helpline on 1800 637 700.

Would you like to subscribe to one of our newsletters?

Contact Us

We're not around right now. But you can send us an email and we'll get back to you, asap.

Start typing and press Enter to search