Supporting Self-Care


Diabetes WA Helpline and Telehealth service

1300 001 880

8.30am – 4.30pm Monday to Friday

Combining a free helpline to answer burning questions, and a free clinical telehealth consult service, Diabetes WA is providing people living with diabetes, carers, support workers and their health professionals with comprehensive access to personalised diabetes management advice, including advice about COVID-19, from a Credentialled Diabetes Educator.

How it works

If a caller to the Helpline needs extended clinical support, they will be offered a free consult with our Credentialled Diabetes Educator through telehealth (videoconferencing) at a time of their choosing, at your practice or at their home.  Health professionals can also refer directly into the telehealth service.

There is no cost for your patients to access this service. It is funded outside Medicare, so it does not take up any of the five rebatable allied health visits accessed through a GP Management Plan and Team Care Arrangement.

Now supporting primary health across all country WA and metropolitan areas

The service exists to make sure every person who needs diabetes education and management support can access it, wherever they live in WA.

COVID-19 has caused a surge in demand for support and advice to help people continue to manage their diabetes and know what to do if they get sick, causing a growing strain on primary and tertiary healthcare.

Established in 2014 for country WA, clinical telehealth consultations are now available to metropolitan patients during this time. This can be especially valuable if your patient can’t make it to see you in person because of self-isolation and it supports your relationship with your patient by following up with you after a telehealth consultation.

If a person living with diabetes can’t access diabetes education or advice, perhaps due to self-isolation of patient or health professional, they can receive the support they need for free and at their convenience (from the practice or at home). If they choose to attend a clinical telehealth consult, we make sure we follow up with their normal health professional to keep them up to date.

Reasons why you would refer a patient

Our credentialled diabetes educators can provide education and support on a range of topics. All referrals are welcome, however given the current situation, priority will be given to patients requiring the following support:

  1. sick day advice and resources (we anticipate that not all people with diabetes will have a current sick day plan or feel confident to independently manage their condition during times of illness or distress).
  2. back up planning if diabetes product supply, such as insulin pump consumables, is interrupted.
  3. diabetes management for frail or vulnerable members of the community who have been advised to self-isolate.
  4. starting insulin use or other injectable therapy (for patients with type 2 diabetes)
  5. gestational diabetes management.

You can read how telehealth works from a patient’s point of view. For other enquiries please call 1300 001 880 or contact us via email.

To refer

  • Your patient can phone us directly on 1300 001 880 and we’ll make sure we follow up with you if they attend a telehealth consultation.
  • Or complete the referral form and email it to us at, or fax to 9221 1183.


The Diabetes Telehealth Service also provides upskilling for health professionals in country WA

Upskilling sessions are typically 1–2 hours in duration and are easily accessed via a desk top computer. The sessions cover a wide range of diabetes-related topics such as chronic kidney disease, diabetes retinopathy and gestational diabetes.

Refer to latest calendar of diabetes upskilling sessions for Country WA health professionals here:Health professional upskilling training calendar January June 2020

Register for any upcoming sessions via our Events Calendar

For metropolitan based health professionals, get in touch and we’ll update you on a new schedule of sessions we are developing. For any enquiries please contact 9436 6279 or  email.

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