We’ve been supporting West Australians with diabetes for more than 60 years. This year, we took 20,000 calls, with more than 1,700 contacts with a diabetes educator. And from today, you can book a callback at a time convenient to you.

The Diabetes WA Helpline supports all calls, from general enquiries through to questions about medications or blood glucose readings or diabetes technology issues. When you call our 1300 001 880 number, you are put through to our friendly customer service officers in Subiaco. They will be glad to help answer any general questions you might have or refer you on to one of our credentialled diabetes educators.

What is a diabetes educator?
Our diabetes educators are health professionals – nurses, dietitians, pharmacists, midwives and exercise physiologists – who have undertaken specialised training in diabetes that means they are best placed to support you with specific questions about living with diabetes.

What sort of questions can an educator answer?
Whether it’s people living with diabetes or their family members, friends, carers, support workers and health professionals, the helpline is there to support everyone. put first

West Australians can contact the helpline with absolutely any questions or concerns relating to living with diabetes.

Our diabetes educators will take the time to listen to your concerns and can point you towards further support and information.

We take a wide variety of calls from the diabetes community and there are no silly questions. Here are some common questions:

• My parent is in an aged care home and he is having trouble managing his diabetes. What can we do?
• I am travelling soon, how do I transport my insulin?
• I have just been diagnosed with gestational diabetes – will my baby be affected?
• I have the flu and my blood glucose levels are high. What should I do?

Do you want to book a call with a diabetes educator at a time convenient to you?

Visit our booking page and click on the ‘Book a Call’ option. 

Please note that this service does not replace individual consultations with your usual health care team. We will provide supportive guidance and can connect you with appropriate services when needed. 

Read more about a day in the life of the helpline.